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Last updated: April 6, 2021

Birga Care AB's general terms and conditions

GENERALLY

Information about Birga Care AB

These general conditions ("Terms & conditions") Applies to all services provided by Birga Care AB (Birga Care AB) ("Birga Care AB","vi","spring"Or"US") Provides our customers ("du”). slack

Contact Information

You can contact us by using one of the contact details below ("Contact Information"):
Phone number
: + 46-107500669
Email
: info@birgacare.se

Acceptance of the Terms

By using the Service, you accept the Terms. If you do not agree to the Terms, you may not use the Service.

Amendment of the Terms

We reserve the right to change the Terms at any time. (we only sell the service at one time, ie when they buy the sample, and can then not change send out any changes later)

Definitions

"Outcomes”Refers to the Website and the Service together.

"The website”Refers to our website () concerning the Service.

"Contact Information"Refers to the information given above.

"Privacy Policy”Refers to our Privacy Policy () which describes how we process personal data.

"The service"Refers to the services described in the" Service "section below and made available through the Website, together with associated products, equipment, services and information that we provide to you.

"Covid 19 test with travel certificate".

THE SERVICE

Description of the service

We provide covid 19 tests with travel certificates. We only test asymptomatic people, who need a certificate that they are not ill. People with symptoms are referred to the nearest general care provider or 1177 ("The service”) Birga Care issues tests both in-house and in collaboration with dentists. The samples are analyzed by an accredited laboratory.

Customers who buy samples for the issuance of certificates where the test result shows infection will not receive a certificate but will continue to pay full price. In the event of a positive response, Birga Care will act in accordance with current guidelines. More information about the Service can be found on the Website.

Ordering the Service

The service is ordered in accordance with the instructions on the Website.

Your order has been confirmed when we send an order confirmation via e-mail. Once an order confirmation has been sent, you have entered into an agreement with us. Should it not be possible to confirm your order, we will inform you about this in writing or by phone? and do not charge you anything. 

Delivery of the Service

During the ordering process, we will notify you when and where we provide the Service. 

YOUR OBLIGATIONS

Clients

We offer the Service to consumers (as defined under national law), companies and other legal entities.

You may not purchase the Service or use the Features if you are under the age of eighteen (18), unless approved by your guardian.

As a customer, you are responsible for the rules that apply to your destination, ie which test is required and which time before the trip the test is to be taken.

If you enter incorrect information, email, telephone number, passport number and destination, you risk that the travel certificate does not reach you in time or that the travel certificate is not valid

By using the Service for a legal person, you certify that you have the authority to enter into these Terms and to use all Functions on behalf of the legal person. If you are a corporate customer, these Terms constitute the entire agreement between us.

Use of the Features

When using the Functions, you must always comply with applicable laws, regulations and government regulations. Above all, you may not use the Website in any way other than through the interfaces provided by us and which are expressly permitted under the Terms. You may not use the Features in any way that violates our, or any third party's, rights or interests. You undertake to follow all instructions and recommendations that you receive from us from time to time. 

We may temporarily restrict access to the Features to:

  • Fix technical issues or make minor technical updates; or
  • Update changes to the Functions to comply with changes in applicable laws and regulatory requirements. 

If we need to restrict access to the Service, we will contact you in advance. However, this does not apply to problems that are urgent or in an emergency.

PRICE AND PAYMENT

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You must pay all applicable fees in the manner described on the Website for the Service you have chosen. The prices for the Service are stated on the Website and include specified delivery costs, VAT or other fees and taxes. The price for the Service is what is stated on the order page when you place your order. 

We have the right to change the prices for the Service. If we change the prices, we will notify you in advance. By continuing to use the Service after the price change takes effect, you are bound by the new prices.

Payment details

You can pay for the Service in the ways set out below.

We offer payment options in collaboration with Klarna through:

  • Invoice
  • Online Payment
  • Direct payment

The payment of the third party supplier (Klarna Url) applies to payment. You may be asked to identify yourself and a credit report may be requested by the third party provider. We do not have access to payment information or store any such information in cases where a third-party provider is used for payment.

Payment for the Service can be made by debit or credit card. You are obliged to keep all payment information correct and up to date.

We may invoice you for the Service in advance or in arrears, with the frequency agreed for the agreed period. You agree that we will send electronic invoices to the e-mail address you provided when you placed your order for the Service. You are obliged to keep all payment information correct and up to date.

You undertake to pay within the specified time for the payment method you have chosen. A late payment can result in late fees and interest.

OUR RESPONSIBILITY

Responsibility

We are responsible, where applicable, for we:

  • Perform the Service in a professional manner and with correct and necessary competence.
  • Take advantage of your interests and consult to avoid misunderstandings when necessary.
  • Provides materials necessary for the Service.
  • Ensures that the Service is not performed in a manner that is contrary to the Product Liability Act or the Marketing Act.

That is, we are not responsible for the test and validity period that each country requires, the customers themselves need to check with the relevant authorities. Errors

The service is incorrect if:

  • The result is not professionally executed.
  • We have not performed the Service in accordance with applicable safety regulations or in violation of the Product Liability Act.
  • The service does not correspond to what we have agreed on.
  • The result does not match the information we have provided in our marketing.

Complaints

If you believe that the Service is incorrect, you can complain by notifying us via our Contact Information. You must complain within a reasonable time (within two (2) months is always considered a reasonable time). You may not report errors that are discovered later than three (3) years after the completion of the Service. 

Your rights in the event of errors in the service

In the event of an error, you have the right to:

  • Require the error to be fixed (usually at no extra cost).
  • Require a price deduction (equivalent to what it would cost you to fix the error).
  • Terminate the agreement provided that the purpose of the Service has been forfeited and we should reasonably have understood it.
  • Claim damages (you have the right to claim compensation for damages caused by the error).

Delay

Sometimes we can not deliver the Service within the agreed time (and the delay has not been caused by you). However, we do not guarantee time for test answers, but the time indications we state on our website are only the normal response time. We are also not responsible for if the laboratory analysis does not succeed, which happens in rare cases. In case of delay you can: 

  • Require us to perform the Service.
  • When the purpose of the Service has been forfeited, and we should have understood it - terminate the agreement.
  • Claim damages (you have the right to claim compensation for damages caused by the delay). Can they claim damages if we do not guarantee any time for test results

Cancellation

If you cancel the Service before it has been completed, we are entitled to compensation for the part of the Service that we have already performed. We can also claim compensation for loss of income as a result of lost job opportunities. 

Third party services as part of the service

Sometimes we use services and / or products from third-party suppliers. These suppliers act outside our control and we are not liable for any damages caused by an act or omission attributable to such supplier. 

If you are a consumer, we only provide the Service for your private use. If you use the Service for commercial purposes and / or for business and resale purposes, our liability to you is limited as follows:

  • we are not liable to you, whether it is an agreement, damage (including negligence), breach of statutory obligation or otherwise, for non-profit, indirect damage or consequential damage that occurs during or in connection with an agreement between us; and
  • our total liability to you for all other losses that arise during or in connection with an agreement between us, whether it concerns agreement, damage (including negligence), breach of statutory obligation or otherwise, shall be limited to the total amount you have paid for the Service according to the current order / agreement.

Errors and delays beyond our control (force majeure)

We are not responsible for delays and errors beyond our control. If our suppliers are delayed due to an event beyond our control, we will notify you as soon as possible and take steps to minimize the damage caused by the delay. If we have fulfilled this, we are not responsible for errors and delays caused by the event, but if there is a risk that a material error or delay occurs, you can contact us to terminate the agreement and receive a refund for the part of the Service that you have paid for but not received. 

RETURN POLICY

Return Policy

According to the Distance Contracts Act and agreements outside business premises (the Distance Contracts Act), you have the right to withdraw for fourteen (14) days, calculated from the day you purchased the Service. In addition to this, we offer you a full refund if you cancel the service before the test.

In order to exercise your right of withdrawal, you must inform us that you regret the purchase by leaving a clear, written notice of this. Please contact us via our Contact Information or use the return form that you find here: The Swedish Consumer Agency's standard form that you find here.

To meet the deadline for the right of withdrawal, it is sufficient that you send in your written notice that you wish to exercise the right of withdrawal before the withdrawal period has expired.

Effects of the right of withdrawal

If you are a consumer and wish to exercise your right of withdrawal, we will make a refund of all payments we have received from you. Refunds will be made using the same payment method you used at the time of initial payment. 

If we have already performed parts of the Service before you have given notice that you wish to cancel your purchase, we are entitled to compensation in an amount that is proportional to the total amount for the entire Service. 

Exemption from right of withdrawal

Your right of withdrawal as a consumer according to the Distance Contracts Act does not apply if you have expressly agreed to a) that we start performing the Service during the withdrawal period and b) that your right of withdrawal then does not apply.

PERSONAL INFORMATION

We process your personal data in accordance with our Privacy Policy.

IMMATERIAL RIGHTS

Our rights

The website is owned and administered by Birga Care AB. All copyrights, trademarks, trade names, logos and other intellectual or industrial rights held or used by us and those included in our Features (including titles, graphics, icons, scripts, source codes, etc.) are our own, or another licensor's. , property and may not be reproduced, distributed, sold, used, altered, copied, restricted or used (in whole or in part) without our written consent. 

Respect for our property

You may not, for any purpose, manipulate, attempt to gain unauthorized access to, modify, hack, repair or otherwise adjust any of our materials, hardware, source codes or information. 

Respect for our intellectual property rights

The Service and other information, including all related intellectual property rights, provided and made available by us constitute our exclusive property. You may not use our exclusive property for any commercial purpose or for any other purpose without our written consent. 

APPLICABLE LAW

Swedish law shall apply to these Terms and our legal relationship in general. 

COMPLAINTS AND DISPUTES

If you have any complaints, please contact our support through our Contact Information. You can also contact us by filling out the following form:.

We will always try to resolve your complaints in the first place through discussions between you and our support. In the event of a complaint or dispute, however, you always have the right to contact the General Complaints Board. 

Disputes regarding the interpretation and application of these Terms shall be resolved by the General Complaints Board or by a competent court. 

You also have the option of submitting your complaint to the EU Online Dispute Resolution Platform (ODR). The ODR platform can be found here: ec.europa.eu/consumers/odr

COMPANY INFORMATION

Birga Care AB is registered in Sweden.

Registered address: Stjärnvägen 12, 181 51 Lidingö
Corporate number
: Birga Care AB
VAT registration number
: SEBirg